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Owned and operated by Deep Down Recovery, we welcome every question about our recovery products.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit time is 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package. If you have any trouble locating your tracking details, send us a message and we will help.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your recovery routine, please review our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the product you would like instead, and we will walk you through the process.
What kind of power supply do your infrared saunas require?
Power requirements vary by model. Some saunas plug into a standard household outlet, while larger units may need a dedicated circuit. Each product page lists the exact electrical specifications so you can plan ahead.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to reply to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your recovery routine? Our return policy gives you 30 days to decide, backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required (excludes AK/HI).
